Windows Autopilot Device Setup Guide for Providers

Created by Briana Carr, Modified on Mon, 7 Jul at 9:34 AM by Briana Carr

What is Autopilot?
Windows Autopilot is a tool that sets up your device automatically, with all the apps, settings, and security policies your organization requires. It helps ensure your computer is ready to use right out of the box—no manual setup or IT visit needed.

Steps to Complete Setup

Follow these steps to get your new Arc Health device set up and ready to use. This process usually takes about 20–45 minutes. If anything doesn't match what you see, reach out to Support@archealthpartners.com.

1. Connect Device to a Power Source

Make sure your device is plugged in while completing the setup.

2. Power On the Device

You should see the Dell logo with 'Secured with Dell SafeBIOS' when it starts up.

3. Select Language

Choose your preferred language (usually 'English - United States') and click Continue in English.

4. Confirm Region

Select your country or region (e.g., United States) and click Yes.

5. Confirm Keyboard Layout

Choose the default keyboard layout (e.g., US) and click Yes.

Add Second Keyboard Layout

When asked about a second layout, click Skip.

6. Connect to Wi-Fi

Choose your Wi-Fi network and enter the password. Click Next after it connects.

7. Checking for Updates

This may take a few minutes. Your device may reboot several times.

8. Sign In With Your Work Account

If prompted, select “Sign in for work or school.” If you were provided with an admin account, enter it here. Otherwise, sign in using your Arc Health email and password.

9. Approve Sign-in Request (if prompted)

If Multifactor Authentication is enabled, open the Microsoft Authenticator app on your phone and enter the number shown on the screen below. If you don’t have the Authenticator app or haven’t set up MFA, submit a support request to: Support@archealthpartners.com.

A computer screen with a computer screen

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From Your Mobile Device

A screenshot of a phone

AI-generated content may be incorrect.

10. Device Setup Process Begins

You’ll see a message: 'Please wait while we set up your device.'

Progress Screen

This screen shows progress through Device Preparation, Device Setup, and Account Setup.

11. Finalizing Setup

You might see 'Just a moment...' before you're logged in.

12. Setup Is Complete

You are all set to start using the laptop.

Need Help?

If you need assistance, or you see an error, contact IT support at Support@archealthpartners.com.